FAQs

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If your query was not answered above feel free to get in contact with me via email on bannsideclinic@gmail.com or by telephone on 028 40622259

Will treatment be painful?

Patients will often visit  the clinic already in considerable amounts of discomfort/ pain.  The act of getting on or off the treatment table can be painful in itself. We will try to facilitate your visit so it is as pain free as possible. Not every treatment is painful and many are very relaxing.

Ultimately it depends on the individual and the treatment required, however all treatments are carried out within an acceptable limit of discomfort which is determined by you, the patient. Our osteopath will check regularly throughout every stage of the treatment whether the the pressure or stretch applied is within this limit.

How can I leave feedback or make a complaint?

We value patient feedback about any aspect of your appointment at Bannside Osteopathy. Comments, complaints or suggestions are welcomed and can be made in a variety of ways.

 

Informal Feedback

This can be made verbally during the appointment or via the comments box situated in the clinic reception. Be sure to leave your name on the suggestion slip if you would like to hear what we have done about your suggestion/ complaint.

 

Formal Complaint

This can be made in writing, either by email or post. The addresses to send these to are:

bannsideclinic@gmail.com or

Bannside Osteopathy 44 Rathfriland St. Banbridge Co. Down Bt32 3LA

 

We aim to respond to your complaint via phone call or email within three days to confirm that we have received it, however if the clinic is closed for for holidays it may take longer.

The General Osteopathic Council 

If the above steps have been attempted and if you are still not satisfied with the response that has been given, you may choose to contact the General Osteopathic Council (GOsC), the regulator of the osteopathic profession. Here you should direct your concerns to the GOsC’s Fitness to Practise department where they will be able to advise you on an appropriate course of action.The GOsC contact details are:

General Osteopathic Council
176 Tower Bridge Road
London SE1 3LU

www.osteopathy.org.uk

Tel: +44 (0) 20 7357 6655
Fax: +44 (0) 20 7357 0011

The GOsC’s complaints procedure can be found at:
http://www.osteopathy.org.uk/information/complaints/making-a-complaint/

I have a disability, can I still recieve treatment/ is your building accessible?

-Disability preventing you from seeing us? We will come to you!

Visually Impaired Patients

If you or a friend/ loved one would like treatment and have a visual impairment you can still receive osteopathic treatment for musculoskeletal injuries. It is advisable that you bring someone with you to your first appointment and you are welcome to have them come with you to subsequent appointments if you so wish.

Patients with Hearing Impairment

As Bannside Osteopathy is a small clinic our resources are limited and we cannot supply a signer. You are welcome to bring a family member or friend who can sign on your behalf.

If you wear a hearing aid no special measures are required. Please make it obvious to our osteopaths during your consultation as treatment of the head and neck can interfere with hearing aids.

Wheelchair Users

Bannside Osteopathy has just moved into its building which is an old building in  Banbridge. For this reason accessibility is a real issue. We cannot facilitate wheelchair users in  .

 Other Disabilities

If you have a disability that is not listed above and you would like to find out if osteopathic treatment is still acceptable for you, then do not hesitate to call us on 028 4062 259

 

Can I bring someone with me?

It is perfectly acceptable to bring someone with you. Our osteopath will not mind at all. We recognise that often childcare can be an issue for the duration of appointments and it is fine four children to come and observe your treatment.

In the following situations it is advised that you do bring someone along with you:

  • If English is not your first language you may wish to take someone along who can help interpret the questions that you will be asked during the case history.
  • Legally an adult is required to accompany any treatments given to a child or young adult under the age of 18.

There is plenty of room in our spacious consultation room so having someone with you is not a problem at Bannside Osteopathy.

How long do appointments last?

New Patients– The time allocated for a new patient appointment is 45 minutes. Depending on the complexity of the case history more time may be required and this will be given at no extra cost to the patient.

Continuation Patients– If you have had an appointment within the last six months your appointment will last up to 30 minutes.

It is worth noting that if you are late for your appointment our osteopaths are unlikely to be able to give you the full 45 or 30 minutes. This is because every patient is allocated a time slot. If our osteopaths over run the end of an appointment it will have an knock on effect on the following patients. Often reasons for patients arriving late for appointments include trying to find a parking space. We recommend that you give yourself 10 minutes in the event of the nearest car parks being full. There is an abundance of parking nearby at a very small cost (30p for one hour behind the clinic building).

Do I have to undress for my treatment?

– What if I’m uncomfortable Undressing?

We never insist that patients undress for appointments, but it is preferable that you undress down to your underwear for assessments and treatment. This enables the osteopath to see and palpate (feel) the tissues that require treatment. If you are uncomfortable with this, then please come prepared with a light t-shirt and a pair of shorts to change into for the appointment.

Maintaining patient modesty is paramount at Bannside Osteopathy. To ensure this we have a section of the consultation room that is segregated from the rest by a dressing screen. This enables patients to dress and undress in privacy and conforms with the best practise guidelines published by the governing body. 

You can find out more info on what to wear to your appointment by clicking here.

Whats happens during the appointments?

Details of what happens during the appointment can be found on our `What to Expect`page.

Will my health insurance cover the cost of my treatment?

Most health insurance companies will allow their customers to claim back the expense of osteopathic care as long as their policy allows this. Often osteopathy is not named directly but is similarly included under the umbrella term of manual therapy. It is always advisable to contact your insurance company before hand to first and foremost discover whether you policy includes osteopathic treatment and secondly how the claim is to be processed.

 

Currently Bannside Osteopathy is not registered with Bupa and so their customers cannot claim back the cost of their treatments although we are in the process of becoming registered with them.

Can I recieve treatment on the NHS?

Currently Bannside Osteopathy can not offer treatments on the NHS.

Osteopathy is available  on the NHS in some areas of the UK however this is subject to the local clinical commissioning group and unfortunately the one Bannside Osteopathy operates within does not. This may change in the future however as far as we know there is no plans to introduce it.

This being said, the NHS does recommend Osteopathy especially in the management of low back pain.

 

For more information on osteopathy and the NHS follow the link below.

http://www.nhs.uk/chq/Pages/1100.aspx?CategoryID=68&SubCategoryID=154

How do I know if I qualify for a concessionary rate?

Currently Bannside Osteopathy offers 2 concessionary rates;

  • Concessionary Rate 1-  £37.50 which is 25% off the standard rate. This is available to members of the emergency services.
  • Concessionary Rate 2- £40.00 which is 20% off the standard rate. Currently there are few business, societies or sports teams and clients of some personal trainers who are signed up to this offer

For a full list of partnered groups and how to become a partnered group click here to visit our concessionary rates page.

If you fall into one of the above categories it is necessary for you to bring proof along with you to your appointment. This can take the form of a security pass or ID or an exercise programme from your trainer. If you have any doubts or questions don’t hesitate to call us on 028 4062 2259.

How much do appointments cost?

-The Cost of Appointments

Bannside Osteopathy is committed to making treatment affordable to everyone and to achieve this we have a range of prices available. All of our prices are within the UK average for osteopathic care and are 20% cheaper than the closest osteopath in the area.

We also offer community partnership scheme with local societies, business and sports teams to enable them to received treatment at a reduced cost. To find out how your society, business or sports team can join this scheme click here.

Type of Patient

Cost Per Appointment

Notes

New Patient

£50*

Ongoing Patient

£50*

Concessionary  Rate 1

£37.50*

25% off- Currently only available to those working in the emergency services

Concessionary Rate 2

£40*

20% off- Community partnership groups

How many treatments will I need?

-Too many Treatments or not Enough?

 

It is impossible to say how many treatments a patient will require before having seen them. Once you have been to the osteopath the prognosis given is still only an estimate. This is the nature of health care. The average number of treatments required is between 3 and 6 however it really does depend upon the individual patient and their presenting complaint.

 

Osteopaths pride themselves on treating the individual, not a condition. In addition to addressing the patient’s complaint they aim to address the contributing factors that led to the problem occurring.

 

This is vital to preventing re-occurrences and may involve an exercise or stretching programme.

Do I need a GP’s Referral?

– Referrals

 

No GP referral is required prior to making an appointment with Bannside Osteopathy. Appointments can be made by calling us directly on  028 4062 2259 during opening hours.

Once you have been examined and a case history taken, it may be necessary to refer you to your GP for further tests or evaluation before a diagnosis can be made and treatment is undertaken or if treatment is not possible for medical reasons. However in the majority of instances, patients are suitable for treatment at the Bannside clinic.

*If during the consultation the osteopath thinks that further examination or treatment is inappropriate for you then a referral to another medical practitioner may be made in which case you will only be charged half price.

For more information on what Bannside Osteopathy might be able to help you with click here

What can osteopathic treatment help with?

-Osteopathic treatment can help…

  •  Aches and pains
  • Joint pains including hip and knee pain from osteoarthritis in association with other treatment for this condition
  •  Arthritic pain
  • General, acute and chronic backache and back pain
  • *Neck pain
  • *Headache arising from the neck
  • Shoulder and elbow pain
  • Joint pains and lumbago
  • Sciatica
  • Muscle spasms
  • Sports injuries and muscular tensions

* In cases of injury or accident it is advisable to seek advice from your GP in the first instance.

 

Osteopaths are manual therapists, much like physiotherapists. People often believe that osteopaths are only able to treat aches and pains in their neck, shoulders, back and hips however modern training gives osteopaths a wealth of knowledge and experience treating other areas of the body such as the hands, elbows, knees, feet and ankles.

Where in Banbridge is the Bannside Osteopathy Clinic?

– Bannside Osteopathy, 44 Rathfriland St. Banbridge, Co Down

 

The clinic is located on Rathfriland Street in Banbridge Co. Down. Within 3 minutes walking time there is a combination of free and pay and display parking available on Gospel lane, which is free and the nearby car parks which are 30 pence for 1 hour. We recommend that you give yourself 10 minutes in the event of the nearest car parks being full.

There is an abundance of parking nearby at a very small cost. If you are late for your appointment no extra time will be given. At Bannside Osteopathy we appreciate that being late is usually outside of your own control but running over the end of appointment can impact on other patients.

 


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